REFUND AND RETURN POLICY

30-DAY RETURN POLICY

Pinrshelf offers a 30-day return period. Customers have 30 calendar days after confirmed delivery to request an eligible return.

To qualify for a return, the product must generally be:

• Unused
• Unassembled
• Uninstalled
• Unmodified
• In the same condition in which it was received
• In its original packaging
• Complete with all parts, accessories, manuals, and components

Customers must provide the order number or other proof of purchase.

All returns require prior authorization. Do not send a product to any return location before receiving approval and return instructions from Pinrshelf. Unauthorized returns may not be accepted.

HOW TO REQUEST A RETURN

To request a return, contact us using the following information:

Email:

haiyang@pinrshelf.com

Phone / WhatsApp:
+86 131 0622 2298

Please include:

• Customer name
• Order number
• Product name
• Reason for the return
• Photographs or videos when applicable
• Preferred contact information

We will review the request and provide approval, return instructions, and the applicable return address when the return is eligible.

UNITED STATES RETURN LOCATION

Approved United States returns may be directed to:

5370 Boyle Ave
Vernon, CA 90058
United States

Customers must receive return authorization before sending any product to this location.

The return address shown above is a return-processing location and is not a retail store or walk-in customer service location.

Unauthorized, unidentified, or collect-on-delivery returns may be refused.

RETURN SHIPPING

CHANGE-OF-MIND RETURNS

For an approved return requested because of a change of mind, incorrect size selection, ordering error, or another reason not caused by Pinrshelf, the customer is responsible for the applicable return shipping cost.

Because many of our products are oversized or heavy, return freight costs may be substantial. Customers should review product dimensions and specifications carefully before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If a return or replacement is required because the product arrived damaged, defective, incomplete, or incorrect, Pinrshelf will cover the applicable reasonable return or replacement shipping costs after the issue has been reviewed and approved.

Customers should not arrange return freight independently before receiving instructions from Pinrshelf.

ORIGINAL SHIPPING CHARGES

Original shipping charges are non-refundable when a customer returns a product because of a change of mind, incorrect size selection, ordering error, or another reason not caused by Pinrshelf.

If the return is caused by a damaged, defective, incomplete, or incorrect product, applicable original shipping charges and approved reasonable return shipping costs will be covered or refunded by Pinrshelf.

RESTOCKING FEES

Pinrshelf does not charge a restocking fee for an approved eligible return.

A deduction may apply only when permitted by applicable law and when a returned product is missing parts, damaged after delivery, improperly packaged, or returned in a condition different from the condition originally received.

Any proposed deduction will be explained to the customer before the refund is finalized.

DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS

Customers should inspect the shipment promptly after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, contact us within seven calendar days after delivery.

Please provide:

• Order number
• Description of the issue
• Photographs or videos of the product
• Photographs of the packaging
• Photograph of the shipping label when available
• Details of any missing or incorrect parts

After reviewing the information, we will provide an appropriate solution. Depending on the circumstances, this may include replacement parts, a replacement product, return instructions, a partial refund, a full refund, or other reasonable assistance.

NON-RETURNABLE ITEMS

The following products may not be eligible for return:

• Products that have been assembled, installed, used, altered, or modified
• Customized or specially configured products
• Made-to-order products after production has begun
• Products damaged after delivery because of misuse, improper installation, improper storage, or inadequate return packaging
• Products missing essential parts or components
• Clearance or final-sale items when clearly identified as such before purchase
• Gift cards, if offered

This restriction does not remove any legal right the customer may have when a product arrives damaged, defective, incomplete, or incorrect.

EXCHANGES

Direct exchanges may not be available for every product because of product size, inventory, or freight requirements.

When an exchange is approved, we may arrange replacement parts or a replacement product. In other cases, the customer may need to return the original product and place a new order after the return has been approved.

Please contact us before arranging an exchange.

REFUND PROCESS

After receiving an authorized return, we will inspect the product and notify the customer whether the refund has been approved.

When approved, the refund will be issued to the original payment method within 10 business days after inspection and approval.

Banks, credit-card companies, and payment providers may require additional processing time before the refund appears in the customer’s account.

If an approved refund has not appeared within 15 business days after we confirmed that it was issued, please contact us at haiyang@pinrshelf.com.

ORDER CANCELLATIONS

Customers may request an order cancellation within one hour after placing the order by contacting our customer service team.

Cancellation is not guaranteed if order processing, manufacturing, preparation, freight booking, or shipping has already begun.

If we approve a cancellation after receiving payment, the applicable refund will be issued to the original payment method.

Orders that have already shipped must be handled through the return process described in this policy.

REFUNDS FOR ORDERS CANCELLED BY PINRSHELF

If Pinrshelf cancels an order because of product unavailability, shipping limitations, payment-processing issues, incorrect pricing, or another reason, we will notify the customer.

When payment has already been received, the applicable refund will be issued to the original payment method.

CONTACT INFORMATION

If you have questions about a return, exchange, cancellation, or refund, please contact us:

Legal Business Name:
JIANG TENG GROUP LIMITED

Brand / Trade Name:
Pinrshelf

Customer Service Email:
 haiyang@pinrshelf.com

Customer Service Phone / WhatsApp:
+86 131 0622 2298

Registered Business Address:
Flat 2304, 23/F, Ho King Commercial Centre
2–16 Fa Yuen Street
Mong Kok, Kowloon
Hong Kong

Website:
https://www.pinrshelf.com/

U.S. Return Location:
5370 Boyle Ave
Vernon, CA 90058
United States

Customers must receive return authorization before sending any product to the U.S. return location.

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8)