Refund and Return Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unassembled, and in the same condition that you received it. The product must be returned in its original packaging with all accessories and components included. You will also need your order number or proof of purchase.

To start a return, please contact us at:

Email: junrencangchu@gmail.com

Please do not send items back before receiving return authorization from us. Unauthorized returns may not be accepted.

---

Return Shipping

Due to the oversized nature of our products, including warehouse shelving, pallet racks, and other industrial storage equipment, customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

For approved returns, we will provide return instructions and the appropriate return address.

---

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged during shipping, defective, or you received the wrong product, please contact us within 7 days of delivery and provide photos or videos showing the issue.

We will review your request and provide a suitable solution, including replacement parts, replacement products, or other assistance when applicable.

---

Non-Returnable Items

The following items cannot be returned:

• Products that have been assembled, installed, modified, or used.
• Custom-made or specially configured products.
• Items returned without prior authorization.
• Clearance or final sale items.

---

Exchanges

If you need to exchange a product, please contact us first.

The fastest way to receive the correct item is to return the original product after approval and place a new order.

---

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks and credit card companies may require additional processing time before the refund appears on your account.

If you have not received your refund after 15 business days, please contact us at:

Email: junrencangchu@gmail.com

---

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: junrencangchu@gmail.com