SHIPPING POLICY

SHIPPING OVERVIEW

Pinrshelf is an online commercial shelving store operated by JIANG TENG GROUP LIMITED.

We sell commercial shelving, retail fixtures, warehouse storage systems, and related industrial equipment to customers in the United States.

Depending on product availability, product size, configuration, and delivery location, orders may be shipped from an available United States warehouse or from a manufacturing or fulfillment facility in China.

The applicable shipping method, estimated delivery time, and shipping cost will be displayed at checkout or provided in a written quotation for the customer’s review before payment is completed.

UNITED STATES WAREHOUSE SHIPPING

Products available in a United States warehouse are shipped domestically within the United States.

Processing Time:
Orders are generally processed within 1–3 business days after payment confirmation.

Estimated Delivery Time:
Delivery generally takes approximately 3–10 business days after processing, depending on the delivery address, product size, carrier schedule, and delivery method.

Tracking information will be provided by email when available.

INTERNATIONAL FREIGHT SHIPPING FROM CHINA

Certain oversized, customized, special-order, or project-based products may be shipped from a manufacturing or fulfillment facility in China.

These products may include:

• Heavy-duty warehouse racks
• Pallet racking systems
• Large retail shelving systems
• Customized storage equipment
• Oversized industrial products
• Supermarket checkout counters

Processing Time:
Orders are generally processed within 3–7 business days after payment confirmation.

Estimated Delivery Time:
Delivery generally takes approximately 20–30 business days, including international transportation, customs clearance, and final delivery arrangements.

Freight carriers may contact customers to schedule a delivery appointment.

SHIPPING CHARGES

Shipping charges are determined by factors including:

• Product size and weight
• Product quantity
• Shipping origin
• Delivery address
• Shipping method
• Carrier rates
• Freight delivery requirements

The applicable shipping charge will be displayed at checkout or clearly provided in a written shipping quotation before the order is submitted or payment is completed.

An order requiring a freight quotation will not be finalized until the customer has reviewed and accepted the applicable shipping cost.

Pinrshelf will not add an undisclosed shipping charge after an order has been completed.

CUSTOMS DUTIES AND IMPORT TAXES

Orders shipped internationally from China may be subject to customs clearance, import taxes, duties, or other government charges.

Any customer responsibility for customs duties, import taxes, or related charges will be disclosed before the order is submitted or payment is completed.

Customers are responsible only for charges that have been clearly disclosed and accepted as part of the applicable order or shipping quotation.

FREIGHT DELIVERY REQUIREMENTS

Oversized products may be delivered by a freight carrier or truck.

Customers must ensure that the delivery address is accessible and suitable for receiving an oversized shipment.

Depending on the shipment type and delivery conditions, customers may need appropriate personnel or equipment to unload the shipment. Any known unloading requirement will be communicated before the order is completed.

Customers must provide an accurate delivery address, telephone number, and contact information.

Additional charges caused by an incorrect address, failed delivery attempt, inaccessible delivery location, or customer-requested delivery change may be the customer’s responsibility when permitted by applicable law.

ORDER TRACKING

When tracking is available, customers will receive a shipping confirmation email containing the tracking number or freight shipment information.

Please allow reasonable time for carrier systems to update tracking information.

Tracking updates for international or freight shipments may vary depending on the carrier, customs clearance process, and transportation stage.

DELIVERY APPOINTMENTS

A freight carrier may contact the customer by telephone, text message, or email to arrange a delivery appointment.

Customers should respond promptly to the carrier and ensure that an authorized person is available to receive the shipment when required.

DELIVERY DELAYS

Delivery times are estimates and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

• Severe weather
• Carrier delays
• Customs processing
• Port congestion
• Transportation interruptions
• Incorrect or incomplete delivery information
• Delivery appointment delays
• Public holidays
• Other unforeseen logistics events

If a material delay occurs, we will make reasonable efforts to provide available updates and assist the customer.

ADDRESS CHANGES

Customers should carefully review the shipping address before completing an order.

Address-change requests must be submitted as soon as possible. We cannot guarantee that an address can be changed after processing or shipping has begun.

Customers may be responsible for reasonable carrier charges resulting from an address correction or delivery redirection requested after shipment.

ORDER CANCELLATIONS

Customers may request an order cancellation within one hour after placing the order by contacting our customer service team.

Cancellation is not guaranteed if order processing, manufacturing, freight preparation, or shipping has already begun.

If an order has already shipped, it must be handled according to our Refund and Return Policy.

DAMAGED, MISSING, OR INCORRECT SHIPMENTS

Customers should inspect the shipment promptly after delivery.

If a product arrives damaged, has missing components, or is incorrect, please contact us within seven days after delivery and provide:

• Order number
• Description of the issue
• Photographs or videos of the product
• Photographs of the packaging
• Photograph of the shipping label when available

After reviewing the information, we will provide an appropriate solution, which may include replacement parts, a replacement product, return instructions, a refund, or other reasonable assistance.

When an approved return or replacement is caused by a damaged, defective, or incorrect product, Pinrshelf will cover the applicable return or replacement shipping costs.

CONTACT INFORMATION

For questions about shipping, delivery times, tracking, or freight arrangements, please contact us:

Legal Business Name:
JIANG TENG GROUP LIMITED

Brand / Trade Name:
Pinrshelf

Customer Service Email:
haiyang@pinrshelf.com

Customer Service Phone / WhatsApp:
+86 131 0622 2298

Registered Business Address:
Flat 2304, 23/F, Ho King Commercial Centre
2–16 Fa Yuen Street
Mong Kok, Kowloon
Hong Kong

Website:
https://www.pinrshelf.com/

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8)