TERMS OF SERVICE

OVERVIEW

Pinrshelf is an online store operated by JIANG TENG GROUP LIMITED.

The terms “we,” “us,” and “our” refer to JIANG TENG GROUP LIMITED, trading as Pinrshelf. We operate this online store and website, including the information, products, services, content, and features provided through this website.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Refund and Return Policy.

Please read these Terms of Service carefully before using our website or purchasing our products.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are legally able to enter into agreements in your place of residence.

You agree to provide accurate and complete information when placing an order, including your name, email address, phone number, billing information, shipping address, and payment information.

You are responsible for ensuring that all information provided during checkout is accurate and complete.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

Pinrshelf specializes in commercial shelving and warehouse storage equipment, including industrial shelving, warehouse racks, pallet racking systems, retail display fixtures, wire storage cages, supermarket shelving, checkout counters, and related products.

We make reasonable efforts to display accurate product descriptions, dimensions, specifications, configurations, prices, availability, and images.

Minor differences in product appearance may occur because of manufacturing updates, lighting, photography, screen settings, or product improvements. These differences will not materially change the primary function of the product.

Customers are responsible for reviewing the product dimensions, specifications, available configurations, delivery requirements, and other relevant information before placing an order.

For customized, oversized, or project-based products, customers should contact us to confirm the required specifications before completing the purchase.

SECTION 3 – ORDERS AND PAYMENTS

Submitting an order does not guarantee acceptance. Orders may be subject to payment verification, inventory confirmation, shipping availability, fraud screening, and review of the delivery address.

We may refuse or cancel an order for reasons including:

• Incorrect pricing or product information
• Payment verification failure
• Suspected fraudulent activity
• Product unavailability
• Shipping or delivery limitations
• An inaccessible or unsupported delivery location
• Incorrect or incomplete customer information

If we cancel an order after payment has been received, we will notify the customer and issue an applicable refund to the original payment method.

Customers may request an order cancellation within one hour after placing the order by contacting our customer service team. Cancellation is not guaranteed if order processing, manufacturing, preparation, or shipping has already begun.

Orders that have already been processed, manufactured, prepared for freight delivery, or shipped may not be cancelled and may need to be handled according to our Refund and Return Policy.

SECTION 4 – PRICING, SHIPPING CHARGES, TAXES, AND DUTIES

Unless otherwise stated, product prices are displayed in United States dollars.

Prices may change without notice, but a price change will not affect an order that we have already accepted unless an obvious pricing error occurred.

Applicable product prices, shipping charges, taxes, customs duties, and other required costs will be displayed or clearly communicated to the customer before the order is submitted or payment is completed.

Some oversized or freight products may require a shipping quotation. An order requiring a shipping quotation will not be finalized until the customer has reviewed and accepted the applicable shipping cost.

Customers are responsible for customs duties, import taxes, unloading charges, or other fees only when those responsibilities have been clearly disclosed before the order is submitted or payment is completed.

SECTION 5 – SHIPPING AND DELIVERY

Pinrshelf ships products from available United States warehouse locations and, for certain oversized, customized, or special-order products, from manufacturing or fulfillment facilities in China.

Products available in a United States warehouse are generally processed within 1–3 business days after payment confirmation. Estimated delivery is generally 3–10 business days, depending on the delivery location, carrier, and product.

Products shipped internationally from China are generally processed within 3–7 business days after payment confirmation. Estimated delivery is generally 20–30 business days, including international transportation, customs clearance, and final delivery arrangements.

The applicable shipping method, product origin, estimated delivery time, and shipping cost will be shown at checkout or provided in a written quotation for the customer’s review before payment is completed.

Delivery times are estimates and may be affected by product availability, carrier schedules, weather, customs processing, transportation interruptions, or other circumstances outside our reasonable control.

Oversized products may be delivered by a freight carrier or truck. Customers must ensure that the delivery location is accessible and suitable for receiving the shipment. The customer may need appropriate personnel or equipment to unload certain freight shipments when this requirement has been disclosed before the order is completed.

Tracking information will be provided when available. Freight carriers may contact customers to schedule a delivery appointment.

Please review our Shipping Policy for additional information.

SECTION 6 – RETURNS AND REFUNDS

Eligible products may be returned within 30 days after delivery, subject to the requirements in our Refund and Return Policy.

To be eligible for a return, a product must generally be unused, unassembled, unmodified, and returned in its original packaging with all included components and accessories.

Customers must contact us and receive return authorization and return instructions before sending any product. Unauthorized returns may not be accepted.

For an approved return requested because of a change of mind, incorrect size selection, or another reason not caused by Pinrshelf, the customer is responsible for the applicable return shipping costs.

If a product arrives damaged, defective, or incorrect, the customer should contact us within seven days after delivery and provide the order number and supporting photographs or videos. After reviewing and approving the request, Pinrshelf will provide an appropriate solution and cover the applicable replacement or return shipping costs.

Customized products, specially configured products, assembled or used products, clearance items, and final-sale items may not be eligible for return.

Approved refunds will be issued to the original payment method according to the timeframes stated in our Refund and Return Policy.

Please review our Refund and Return Policy before placing an order.

SECTION 7 – PRODUCT SUPPORT

If a product arrives with missing parts, damage, defects, or an incorrect configuration, please contact our customer service team and provide your order number, a description of the issue, and supporting photographs or videos when applicable.

We will review the information and provide an appropriate solution, which may include replacement parts, a replacement product, return instructions, a refund, or other reasonable assistance depending on the circumstances.

SECTION 8 – INTELLECTUAL PROPERTY

The content on this website, including text, graphics, logos, product information, designs, photographs, and other materials, is owned by JIANG TENG GROUP LIMITED or used with permission.

You may not reproduce, copy, modify, distribute, sell, or commercially use our website content without prior written permission, except as permitted by applicable law.

SECTION 9 – THIRD-PARTY SERVICES

Our website may use third-party services, including Shopify, payment providers, analytics providers, shipping carriers, freight companies, and other service providers.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for the independent policies or practices of third parties, except to the extent required by applicable law.

SECTION 10 – PRIVACY

We process personal information for purposes including order fulfillment, payment processing, delivery arrangements, returns, customer service, fraud prevention, legal compliance, and website improvement.

Our collection and use of personal information are described in our Privacy Policy.

SECTION 11 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, JIANG TENG GROUP LIMITED, trading as Pinrshelf, will not be responsible for indirect, incidental, special, or consequential losses arising from the use of this website or our products.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms of Service excludes or limits any consumer right or legal protection that cannot be excluded or limited under applicable law.

SECTION 12 – CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes to our operations, products, services, policies, or applicable legal requirements.

Changes will become effective when the updated Terms of Service are published on this website. The latest version will remain available on this page.

SECTION 13 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us:

Legal Business Name:
JIANG TENG GROUP LIMITED

Brand / Trade Name:
Pinrshelf

Customer Service Email:
haiyang@pinrshelf.com

Customer Service Phone / WhatsApp:
+86 131 0622 2298

Registered Business Address:
Flat 2304, 23/F, Ho King Commercial Centre
2–16 Fa Yuen Street
Mong Kok, Kowloon
Hong Kong

Website:
https://www.pinrshelf.com/

U.S. Return Location:
5370 Boyle Ave
Vernon, CA 90058
United States

Customers must contact us and receive return authorization before sending any product to the U.S. return location. Unauthorized returns may not be accepted.

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8)