Frequently Asked Questions

PINRSHELF supplies commercial shelving, warehouse storage systems and retail fixtures for business customers across the United States.

PINRSHELF is operated by JIANG TENG GROUP LIMITED. You can find our business and customer service details on the Contact page.

Our range serves warehouses, distribution centers, retail stores, supermarkets, stockrooms, garages and workshops. The right product depends on your application, available space and storage requirements.

Visit About Us for a business overview or Inside PINRSHELF for information about manufacturing and fulfillment. Contact our team to discuss your specific project.

We supply steel shelving, warehouse racks, pallet racking, gondola shelving, wire storage cages and checkout counters for commercial storage and retail spaces. Explore the catalog to compare available products.

Consider your available space, the dimensions and weight of your goods, the handling method and the number of storage levels you need. Shelving generally suits hand-loaded boxes, tools and supplies, while pallet racking is intended for palletized goods. Explore warehouse solutions or send us your requirements for help comparing configurations.

A starter unit begins a pallet rack run. An add-on unit extends a compatible run and shares an upright frame with the adjoining bay. Check your selected configuration and confirm compatibility and required components before ordering. See our selective pallet racking for available options.

Contact us with your project requirements. Custom options, feasibility, minimum order quantities and lead times must be confirmed before ordering.

Check the exact product and configuration, then contact us to confirm its applicable working-load rating, installation instructions and anchoring requirements. A per-level rating is not the approved total capacity of a complete rack. Share your pallet or item weights, intended beam positions and layout so the requirements can be reviewed.

For available product options, select your configuration and use Add to cart to order online. For bulk quantities, special configurations or freight requirements, contact us before ordering so the details can be confirmed.

Yes. Send your product link or type, dimensions, configuration, quantity, load requirements and delivery ZIP or postal code. Our team can review suitable options and provide a quotation. Request a quote and include drawings or layout photos if available.

Timing and cost depend on the product, size, quantity, shipping origin and destination. Review the selected product page and the estimate provided at checkout or in your written quotation before payment. Delivery times are estimates and are not guaranteed. Read our Shipping Policy for more details.

Provide an accurate delivery address and phone number, and tell us about site access, loading dock or forklift availability and any liftgate requirement. Oversized shipments may require a delivery appointment and suitable unloading arrangements. Confirm delivery requirements with us before ordering.

When tracking is available, we email the tracking number or freight shipment information. Tracking updates may vary with the carrier, customs clearance and transportation stage. Contact us with your order number if you need an update.

Our website serves customers across the United States. Send us your delivery ZIP code and product requirements to confirm availability and shipping arrangements for your order.

Depending on the product, availability, configuration and destination, orders may ship from an available U.S. warehouse or a manufacturing or fulfillment facility in China. Check the selected product or request confirmation before ordering.

The Vernon address listed on our Contact page is an authorized return-processing location, not a retail store or walk-in customer service location. Contact us and receive authorization before sending any return.

Return eligibility, time limits, item-condition requirements and exclusions are set out in our Refund and Return Policy. Contact us for authorization and instructions before sending an item back. Our U.S. return-processing location is not a retail store or walk-in customer service location.

Inspect your shipment promptly and contact us within seven days after delivery. Include your order number, a description of the issue, and photos or videos of the product and packaging. Include a photo of the shipping label when available. We will review the information and advise on the next steps.

Email haiyang@pinrshelf.com, use our contact form, or message us on WhatsApp at +86 131 0622 2298. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8).

You can review our Terms of Service, Privacy Policy, Shipping Policy and Refund and Return Policy online. Contact us if you have a question about a policy or your order.